Purify On-The-Go

Terms and Conditions

Introduction and General Terms

  1. These terms apply to all clients of Purify On-the-Go, including clients, their representatives, and anyone else accessing our services and products.
  2. Your use of our services constitutes your acceptance of these Terms and Conditions. If you disagree with any part, please discontinue use.
  3. These Terms and Conditions form a binding agreement between you and Purify On-the-Go regarding your use of our products and services.
  4. These Terms and Conditions represent the complete and exclusive understanding between the parties and supersede any prior agreements, whether written or oral.
  5. Should any part of this Agreement be declared invalid, such invalidity shall not affect the validity of the remaining provisions.
  6. Section headings are provided for convenience only and shall not affect the meaning or interpretation of any part of this Agreement.
  7. This Agreement is not intended to create a partnership, agency, or joint venture between the parties.
  8. This Agreement is made solely for the benefit of the parties hereto and is not intended to benefit any third party or be enforceable by any third party.
  9. We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. We will notify users of material changes through our service or via email if possible. Continued use of our services or website after such changes constitutes your consent to these modifications.

2. Portable Water Filters

  1. Portability: Designed for multi-location use, providing clean water wherever you go.
  2. Compact Design: Packaged in a home-sized filter within a portable box, making it easy to transport and set up.
  3. Intended Use: Ideal for small-scale filtration but not suitable for high-volume water processing.
    1. Purify On-the-Go will not be held accountable if the filter is blocked, damaged or used improperly as user guidelines have been added to the product and on the website.
    2. Purify On-the-Go will not be held accountable for waterborne illnesses if the system is used improperly.
    3. Purify On-the-Go does not offer any warranty should the product be damaged, used improperly or if the filter is due for maintenance.
    4. The filter is not intended to be used with a brand new hose pipe. This is due to the taste and smell being directly impacted and it affects the quality and satisfaction of the water. Should the client have used a new hose pipe with the filter, the following will apply:
      1. We will not be held responsible for the bad taste and odor of the filtered water. 
      2. Client has to understand that it takes time to flush the smell and taste out of the water filter after the a new hose pipe has been used
    5. Our filtration systems are designed for clean water sources and are not intended for filtering water with large debris, sediment, or excessive particulate matter. 
      1. Using the filter with such water may lead to reduced performance and damage to the filter.
      2. Should the filter be damaged due to point 2.3.5. and 2.3.5.1 not have been adhered to, Purify On-the-Go will not be held accountable for any damages and reduced performances on the filtration system
    6.  Should only be used with water sources free from industrial chemicals and pollutants.
    7. When the filtration system is used for the first time:
      1. Run at least 4 to 5 liters of water through, to flush out any unnecessary waste that might have been caught up in the cartridges
      2. Sometimes in the case of a leak, it only takes a moment for the product to stop leaking. However should the leak not cease then follow the instruction in the next point.
      3. In the case that a leak is detected in the filtration system, Purify On-the-Go will not be held responsible. You should locate the leak, use thread sealing tape where possible and fix the leak.
      4. In the case that thread sealing tape cannot be used to fix the leak. Purify On-the-Go will assist and help to fix the leak as far as possible, assuring that the leak progressed from a manufacturing fault.
  4. Filtration Performance: Effectively removes contaminants such as bacteria, heavy metals, chlorine, and other impurities.
    1. Filtration performance will decrease as time passes. Purify On-the-Go will not be held responsible for any damages caused by product performance decreasing
    2. It is advised that the filter be maintained every year, and at the very latest, year and a half. Purify On-the-Go will not be held responsible for poor filtration performance due to a lack of maintenance done on the filter
  5. Efficiency: Balances water processing speed with portability to ensure optimal performance.
    1. Different locations serve different water pressures. During the event of filtering water, the speed at which water can differ from place to place
  6. Lifespan & Replacement: Designed for long-term use, with clear guidance on when to replace components.
    1. To prolong the life of a filter, it is advised that the backwash function be used on the filter.
    2. To keep the filter at high quality, Always ensure that the filter is placed in shade. Putting the filter in the sun can lower the quality and durability of the filter.
    3. Always keep the filter lid closed to prevent algae from building up in the filters.
    4. Purify On-the Go will not be held responsible for any damages if points 2.6.3. and 2.6.4. are not adhered to.
    5. To prolong the lifespan of your portable filter, make sure that it does not stand out of use for longer than 3 months.
      1. This will lower the risk of algae packing up in the filter.
      2. Purify On-the-Go will not be held responsible if the client does not adhere to regularly using the filtration system.
    6. Make sure that the filtration system is stored in a cool and dry place with its lid properly closing the container, containing the filter.
      1. Purify On-the-Go will not be held responsible if the client does not adhere to the required methods of storing the filter when unused for a time period
  7. User Guidelines: Comes with instructions covering:
    1. Best practices to maximize filter performance.
    2. Actions to avoid damage or reduced efficiency.
  8. Durability: Built to withstand travel, outdoor use, and varying environmental conditions.
  9. Maintenance: Self-Maintenance will be available for our water filtration systems. More about the maintenance of our products will be handled in section 3. Self Servicing
  10. Replacement Parts: Readily available components ensure long-term usability and reliability.
  11. Versatility: Suitable for different settings, including:
    1. Homes and small offices.
    2. Camping trips and outdoor adventures.
    3. Emergency backup water supply.
  12. Environmental Limits: Functions effectively in various conditions but should not be used in extreme cold or with chemically contaminated water.
  13. Eco-Friendliness: Reduces reliance on bottled water, helping to minimize plastic waste.
  14. Quality Assurance: Backed by a commitment to durability and customer satisfaction.
    1. Though the filter is built to last, yet keeping it as cost effective, There are still limitations to the durability and strength of the filtration system.
    2. Purify On-the-Go will not be held responsible for any breakages or damages of the filter due to physical mishandling, such as dropping, rough handling, or subjecting the filter to undue stress or impact.

Warranty & Support: We do not offer any warranty for filtration products which we, at Purify On-the-Go, sells

3. Self Servicing

  1. Self-Maintenance: At Purify On-the-Go we advise that you self-service your own Water Filtration system. 
    1. We do not provide detailed maintenance guidelines for the filters. However, we do provide personalised on the phone, via email or WhatsApp advice and assistance to any questions that might be needed regarding the maintenance of the clients filtration system. Purify On-the-Go will not be held responsible for any maintenance that was not done on the clients filtrations system when it was needed.
  2. Quality Assurance: Self-servicing allows users to directly control the quality of maintenance. 
    1. Purify On-the-Go does not provide a warranty for issues arising from improper self-servicing.
  3. Timely Service: Enjoy the convenience of immediate, on-demand servicing without long waits. Regular maintenance, as outlined in the user manual, is crucial for optimal performance and longevity.
    1. Should products for maintenance be ordered but not installed immediately after it has been delivered to the client, store the cartridges in a cool and dry place. This is to preserve and maintain the quality of the filter cartridges.
    2. The client should assure that the filter cartridges be installed no later than 6 months after it has been delivered to the client to maintain filter quality of the new products.
    3. After the new filter cartridges have been installed, flush water through them. Run the same amount of water through the water filtration systems as mentioned in point 2.3.7.1, which is between 4 to 5 liters of water.
  4. Maintenance Support: Customer support is available for maintenance-related inquiries and clarifications. 
    1. Purify On-the-Go will not be held responsible for any damages that would have incurred for maintenance that was done off of internet searches and advice. 
      1. We strictly have trained assistants who are ready to help with the needed information as far as possible regarding the water filters which we manufacture and sell.
    2. Purify On-the-Go is not liable for damages due to misunderstanding or misapplication of maintenance instructions.

Other Suppliers: Purify On-the-Go will supply all of the needed products contained in each water filter in order for any client to service it themselves.

  1. Purify On-the-Go will not be held responsible for any damages the filtration system might undergo due to wrong products purchased and installed in the filtration system, than the products which was suggested by Purify On-the-Go

Exclusion of Liability: Purify On-the-Go will not be held accountable for indirect, incidental, or consequential damages. By purchasing and using our self-servicing products, customers agree to these terms.

6. Information Update

  1. It remains the client’s responsibility to ensure all personal and/or company information provided to Purify On-the-Go is accurate and kept up to date at all times.
  2. This includes full legal names, billing and shipping addresses, contact numbers, email addresses, and, where applicable, company registration details or VAT numbers.
  3. Any changes—such as a new address due to relocation, updated contact details following a personnel change, or modifications to business ownership—must be promptly communicated in writing to accounts@purego.co.za.
  4. Timely updates ensure seamless order processing, accurate delivery, and effective communication regarding purchases, promotions or refunds.
  5. Purify On-the-Go will not be liable for delays, misdeliveries, financial losses, or missed communications (e.g., refund notifications, order confirmations, or warranty updates) caused by outdated or incorrect client information.
  6. Clients are encouraged to regularly review and update their account details by directly contacting our accounts team.
  7. Updates to client information will take effect within 3 working days of receipt and confirmation by Purify On-the-Go.
  8. Failure to maintain current information may impact eligibility for services such as expedited shipping or warranty claims, where accurate contact details are essential for verification and fulfillment.

7. Payments

  1. Purify On-the-Go operates on an upfront business mode on all orders before 
  2. An additional admin fee will be added to the Client’s account in the case of 
    1. Cash payments
    2. Cash deposits (bank cashier or ATM)
  3. Special payment arrangements need to be emailed to accounts@purego.co.za and approved by management in writing. Certain arrangements may be subjected to additional charges.
  4. At Purify On-the-Go, we operate on a transparent pricing model for all portable filtration systems and additional units, ensuring customers are fully informed of costs prior to purchase.
  5. Pricing for our products is listed on our website, www.purego.co.za, in South African Rand (ZAR) and includes the base cost of the item, including any price promotions that might be available at the given moment.
  6. Value Added Tax (VAT) at the current rate of 15% added as per South African tax regulations will be added as soon as the business is registered for VAT
  7. Additional fees such as shipping costs (based on weight, dimensions, and delivery location) and any applicable customs duties for international orders will be calculated and disclosed at checkout.
  8. Prices are subject to change without prior notice due to supplier cost adjustments, economic conditions, or annual pricing evaluations; however, confirmed orders with payment received will not be affected by subsequent price increases.
  9. We accept payment via Electronic Funds Transfer (EFT), major credit and debit cards (Visa, MasterCard), and approved digital payment platforms (e.g., PayFast, Yoco) as indicated on our website.
  10. Cash payments or cash deposits are accepted only with prior written agreement for specific transactions, incurring an additional administrative fee of ZAR 50 to cover banking costs.
  11. Full payment is required upfront before products are shipped, unless a special payment arrangement has been agreed upon in writing by Purify On-the-Go management.
  12. For bulk orders exceeding ZAR 20,000, special payment arrangements (e.g., installments) may be requested via email to accounts@purego.co.za and must be approved in writing, potentially subject to additional charges.
  13. Invoices are issued electronically upon order confirmation and are sent to your provided email address, with payment due before collection is allowed and before shipping is approved of the requested products.
  14. In case of payment failure (e.g., declined card or insufficient funds), we will notify you within 2 working days via email or phone, allowing a 5-working-day grace period to rectify the issue.
  15. If payment is not received within the grace period, the order will be canceled.
  16. Persistent non-payment may result in legal action, with the client liable for all costs (including attorney and own client costs calculated at the High Court tariff plus 20%) as per the “Dispute Resolution” section.
  17. For overdue accounts exceeding 20 working days, interest will be charged at 2% per month on the outstanding balance, in accordance with the National Credit Act 34 of 2005 (where applicable).
  18. All payment-related communications or special arrangement requests should be directed to accounts@purego.co.za for prompt processing and approval.

8. Refunds and Product Returns

  1. Purify On-the-Go aims to ensure customer satisfaction with a clear and fair policy for refunds and product returns, applicable to our portable filtration systems and additional units.
  2. All returns and requests for refunds should be communicated via email using the following email address: returns@purego.co.za or via WhatsApp: 061 529 3613.
  3. When initiating a request to return the product, the following will be needed
    1. Name
    2. Email address
    3. Phone Number
    4. Reason for wanting to return the Filter
    5. Necessary proof, (eg. Photos or Videos)
    6. Invoice / Proof of Payment
  4. Once Purify On The Go has received the request for returning the product.
    1. Once a request has been received, the request would be reviewed within 2 to 3 working days.
    2. Once the request for a return has been approved, the Filtration system may now be returned to the address which will be given to the client via either email or WhatsApp.
  5. Portable Water Filtration System:
    1. You may return your portable water filter within 14 days of delivery for a full refund, provided it was used only with potable water as outlined in our usage guidelines and remains in resellable condition (e.g., no signs of heavy use, damage, or exposure to contaminants like chemicals). All returns are subject to inspection upon receipt. Inspections may take up to 5 days after the faulty filtration system has been received. If the filter shows evidence of misuse (e.g., chemical residue, excessive wear), a partial refund of 50% may be offered at our discretion.
      1. The costs incurred in returning the filter back to the factory would be at the expense of the client.
      2. Refunds will be paid out after Purify On The Go received the filter from the client and has done necessary inspections to make evaluations. Inspections may take up to 5 days after the faulty filtration system has been received.
    2. Filter Leaking:
      1. To mitigate the risk of leaks, Purify On The Go conducts a thorough test of the filtration system prior to shipment, subject to client approval, to confirm proper functionality and address any manufacturing defects. Notwithstanding this process, we do not guarantee that the filter will remain free of leaks post-delivery. In the event that the filtration system experiences a leak after delivery, the following terms shall apply:
        1. Should your portable water filter exhibit a leak within 7 days of delivery, Purify On The Go offers a complimentary repair service. Customers are responsible for shipping costs to our factory, while we will cover the expense of returning shipping to you. This service applies only if the filter has been used exclusively with potable water, as specified in our usage guidelines.
        2. Upon receipt, we will inspect the product to verify that the leak results from a manufacturing defect and not from misuse, such as exposure to chemicals, physical damage, or over-pressurization. If misuse is identified, we reserve the right to decline repairs and return the filter to you in its received condition, at your shipping expense. Inspections may take up to 5 days after the faulty filtration system has been received.
        3. Beyond 7 days from delivery, customers are responsible for addressing leaks independently, though we provide free support upon request—we bear no liability for repair costs after this period.
      2. In the event that the client withholds permission for Purify On The Go to test the filtration system prior to delivery, the provisions outlined in Sections 8.4.1.1, 8.4.1.2, and 8.4.1.3 shall remain applicable with respect to the repair of leaks.
    3. Refunds for approved unused returns, received by Purify On The Go, will be processed after the receipt and inspection has been completed.
      1. Monies will be paid back to the provided banking details provided by the client requesting for the refund.
        1. Refund amounts will be issued following costs:
          1. Administrative costs of R200
          2. Shipping costs incurred
      2. Purify On The Go will not be held responsible if incorrect banking details has been provided to pay refunds.
  6. Servicing Products:
    1. Additional units or accessories (e.g., replacement filters, maintenance kits) follow the same policy as stipulated under section 8.5. Portable Water FIltration System
  7. General Return Policies:
    1. In the event that your portable water filter sustains damage during delivery, Purify On The Go will dispatch a replacement filtration system as soon as possible at no additional cost to you, provided the damage is reported within 5 days of receipt.
      1. Customers must notify us promptly of the issue; return of the damaged product is not required.
      2. We reserve the right to request evidence of the damage, such as photographs, to confirm it occurred during transit and is not the result of post-delivery misuse, such as physical impact or improper handling.
    2. Customers are responsible for ensuring that returned items are delivered to Purify On The Go intact. We strongly recommend using a tracked shipping service, as we bear no liability for items lost, damaged, or delayed in transit during the return process.
      1. To facilitate a smooth return, please package the product securely and retain proof of shipment, such as a tracking number or receipt, until we confirm receipt.
      2. Purify On The Go will not issue refunds or replacements for returns that fail to reach our facility due to inadequate shipping arrangements.
    3. Special order items or custom bundles are non-returnable unless defective, with terms specified in the written agreement at the time of purchase.
    4. Cancellations requested prior to shipment will be eligible for a full refund, less an R200 cancellation fee, provided the request is submitted via email to returns@purego.co.za before dispatch confirmation is issued. Refunds will be processed within 10 working days of receiving the cancellation request.
      1. Should shipping costs already have been paid, then those expenses will also be deducted from the amount to be refunded back to the purchaser.
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9. Price Increases

  1. All pricing is evaluated on a regular basis and adjusted accordingly. 
  2. Circumstantial increases may also occur in the case where supplier pricing changes or the costing structure of a service changes. 
  3. Services provided that are linked to foreign currencies are adjusted on a daily basis.

10. Privacy Policy

  • Privacy Policy:

      1. Purify On-the-Go is committed to safeguarding your privacy and protecting your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.

      2. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you purchase our portable filtration systems, additional units, or interact with our website (www.purego.co.za).

  • Information Collected:

    1. We collect only the personal information necessary to process your orders and provide services, including your full name, billing and shipping addresses, contact number, email address, and, where applicable, company details or VAT number.

    2. We may also gather data through our website, such as IP addresses, browser type, and usage patterns via cookies or analytics tools, to enhance your browsing experience (see “Cookies” below).

    3. Payment details (e.g., card numbers) are handled securely by third-party payment gateways and are not retained by us directly.

  2. Purpose of Collection:

    1. To process and deliver your orders for portable filtration systems and accessories, including coordinating shipping and sending order confirmations.

    2. To communicate with you about purchases, returns, or account updates via email, phone, or SMS; note that we do not collect or use information for warranty purposes, as no warranties are offered.

    3. To send promotional offers, product updates, or newsletters, with your explicit opt-in consent (you may unsubscribe at any time).

    4. To meet legal obligations, such as maintaining records for tax purposes or responding to regulatory requests.

  3. How We Collect Information:

    1. Directly from you when you place an order, request a return, or contact us via email (e.g., accounts@purifyonthego.co.za) or phone.

    2. Automatically via our website when you browse, purchase, or complete forms, using cookies and tracking technologies (with your consent where required by law).

  4. Use of Information:

    1. Your data is used to fulfill orders, process returns as per our refund policy, and provide customer support (e.g., addressing delivery issues).

    2. Anonymized data may be used for internal analytics to improve our products, website performance, and marketing efforts.

    3. With your consent, we use your contact details for direct marketing, always providing an option to opt out.

  5. Sharing of Information:

    1. We share your information only with trusted third parties essential to our operations, such as shipping couriers (e.g., for delivery addresses), payment processors (e.g., PayFast for transactions), or IT providers (e.g., website hosting).

    2. We do not sell, rent, or trade your personal information to third parties for marketing or any other purposes.

    3. Data may be disclosed if required by law (e.g., court orders, SARS audits) or to protect our rights, property, or safety.

  6. Storage and Security:

    1. Personal information is stored on secure servers primarily located in South Africa, with potential international hosting (e.g., cloud backups) adhering to POPIA’s cross-border transfer requirements.

    2. We employ reasonable security measures, including SSL encryption, password-protected systems, and restricted access, to protect your data from unauthorized access, loss, or theft.

    3. Data is retained only as long as needed for the purpose it was collected (e.g., order fulfillment, refund processing) or as required by law (e.g., 5 years for tax records under the Tax Administration Act).

  7. Your Rights:

    1. You may request access to your personal information held by us by emailing accounts@purifyonthego.co.za; we will respond within 30 days as per POPIA.

    2. You can request correction of inaccurate data or deletion of your information (unless legally required to retain it), with requests processed within 5 working days of verification.

    3. You have the right to object to data processing for marketing purposes or withdraw consent by unsubscribing or contacting us.

  8. Cookies:

    1. Our website uses cookies to improve functionality (e.g., retaining cart items) and analyze usage (e.g., via Google Analytics), with your consent manageable through browser settings or our consent popup.

    2. Essential cookies for site operation do not require consent, but non-essential tracking can be declined.

  9. Data Breaches:

    1. Should a data breach occur that compromises your personal information, we will notify you and the Information Regulator within a reasonable timeframe, as mandated by POPIA, and take steps to mitigate any harm.

  10. Updates to This Policy:

    1. We may revise this Privacy Policy to reflect changes in our practices or legal requirements, with updates posted on www.purifyonthego.co.za. Significant changes will be communicated via email or website notice where feasible.

  11. Contact Us:

    1. For inquiries, requests, or complaints regarding your personal information, contact our Information Officer at privacy@purifyonthego.co.za or +27 61 529 3613. We aim to respond within 10 working days.

11. Breach and Notice

  1. In the event of the breach of any of the terms and conditions contained herein, the aggrieved party shall give the defaulting party three business days written notice of the breach, and shall require the defaulting party to remedy the breach within such notice period, failing which, the aggrieved party may:
    1. cancel this agreement, or;
      1. Despite cancellation of this agreement Purify On-the-Go shall nonetheless be entitled to sue for monies owed plus costs on the Attorney.
    2. claim specific performance, (meaning that the aggrieved party requires that the defaulting party to perform in terms of this contract) and/or;
    3. exercise any other lawful remedy.
    4. where a notice is sent to a party in terms hereof, it shall be deemed to have been received:
      1. in the case of delivery by registered post, within 14 (FOURTEEN) calendar days;
      2. in the case of delivery to a physical address, on the first business day following delivery;
      3. in the case of delivery by electronic, analogue or digital means, on the first business day following transmission;
      4. whichever means of delivery of notices is utilized, it shall not be valid unless proof of delivery is produced on demand.

12. Updating of Terms and Conditions

  1. Purify On-the-Go reserves the right to update or change the terms and conditions at any time without prior notice to Clients. The latest Terms and Conditions are available at www.purego.co.za/terms-and-conditions. The link to our Terms and Conditions are also made available on all invoices, statements and quotes. It is your responsibility as the Client to check any amendments posted on our website. Should you object to any of the changes, you may stop supporting us and buying our products, provided that these are not subjected to any other binding agreements.
  2. Knowing the above, the Client will be deemed to have accepted alterations and updates to the terms and conditions if they have not, with 15 working days of notification, objected to the alterations and updates in writing

13. Client Acceptance

  1. The Client declares that the current Terms and Conditions have been read and understood and the process of requesting any products or making payment for any products, the Client accepts the Terms & Conditions of Purify On-the-Go.
  2. It will be deemed that the Client has accepted the current Terms and Conditions when an electronic form has been completed and submitted on any of Purify On-the-Go’ platforms.

14. Contracting in Counter Parts

  1. This contract may be offered and accepted in counter parts, meaning that the Client may sign a copy thereof and return it to Purify On-the-Go, and Purify On-the-Go may sign another copy hereoff, and the 2 copies together shall be taken as one contract provided that the Terms and conditions are identical.
  2. Purify On-the-Go will notify the Client on acceptance of the contract in writing.

15. Severability

  1. Should it be found that any portion thereof is invalid or unenforceable, an adjudicator shall be entitled to sever the unenforceable or invalid portions hereoff, and the remainder shall remain binding on the parties. 
  2. This contract constitutes the entire contract between the parties and no variation,indulgence, waiver hereof shall be of any force or effect unless reduced to writing and signed by both parties.

16. Domicilium Citandi Et Executandi: Giving and receiving formal notices and court documents

  1. The addresses at which each party will receive formal communication and court documents will be: 
    1. Purify On-the-Go 
      1. Address: 29 Star Crescent, Newcastle
      2. Email address: handre@purego.co.za
      3. Contact number: 034 004 0081 | 061 529 3613
    2. The Client
      1. (Where this document has been accepted electronically the information as completed will be deemed as official)
  2. Either party may alter their address for formal notices in writing, and the same shall be deemed to be effective 7 working days after the change of address has been communicated.
  3. Where a party does not furnish addresses for this purpose, the party shall be deemed to be the formal address for receipt of formal notices and court documents.

Your Filter Awaits

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See Portable Filters

Phone Number:

+27 61 529 3613

Email Address:

letschat@purego.co.za

Headqaurters:

Newcastle, KZN, South Africa

Purify On-The-Go

Terms and Conditions
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Handré du Preez

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Purify On-The-Go